Let’s think of some ways we can keep that going for our next event in October. ![]() All of our clients were raving about your presentation.How can we start transferring that to the rest of the funnel? You did great work on reworking the landing page last month.When somebody did something negative, focusing on the losing process made them lose interest in the goal, while focusing on ways to move forward from the lack of progress helped keep their spark alive. Learn MoreĪyelet also found that the reverse was true. Is your employee review process turning into a mess? Simplify things with PerformYard. Employees can provide valuable insight on the company, alerting managers to blind spots and nipping potential problems in the bud. And honestly, many managers might not know how to address an issue better than an employee. Questions are a great way to open up a discussion on how to move forward while letting the employee lead the way. On top of how we did, we want to know how we can get better and how invested our organization is in helping us succeed. Giving feedback can seem like the time to come out with hard statements, but we often want our performance reviews to be more than just reviews. 10 out of 17 were questions, or had a question in them. While your advice is spot on, nearly half of your clients have told us they felt you weren’t clear about it in the early parts of the consultation.īusiness Insider’s Careers Editor Jacqueline Smith highlighted 17 great phrases bosses should say during performance reviews.In fact, the store you suggested to add in Montreal is outperforming some of our main branches already. During our expansion, your suggestions were very helpful.Since we’ve added you to the team, everybody looks happier and we’ve seen an engagement bump among your teammates.If cutting or reworking these industry-standard questionnaires seems daunting, remember that companies like Deloitte have already done it (and saved themselves a ton of time in the process). Phrases like “From 1 to 10, rate this employee’s leadership/interpersonal/customer service skills” are pretty vague. You can also apply this to the graded scales inside your reviews. The employee now knows that they did great, how they did great, and what doing great meant for the business. They’ve seen a 60% drop in troubleshooting requests!” The manager can specify further with facts, saying, “Your work overhauling old systems has made IT’s lives so much easier. Now the employee knows exactly what they did that was great and can do more of it in the future. What does this look like? A manager saying, “You’re doing great!” isn't all that helpful.īut a manager that says, “You’re doing great work by going out of your way to overhaul old systems and point out areas where we can improve!” becomes infinitely more helpful. What do you think we should do differently next time? ![]() Good: We didn't hit our targets on our last campaign. Let's take a look at them together.īad: You’re not a smart enough on strategic thinker. Good: I've seen some small errors in your client's accounts. Good: Some of your team members have said that they would like more autonomy on projects. Examples:īad: You’re too bossy and it's hurting team morale. Notice that even though the "good" version feels softer, it actually gets the point across more clearly. ![]() This shows how a personal adjective you might be using can be easily replaced by job-related specifics. ![]() Make sure you and all of your managers are clear about removing hard adjectives or character-related judgments from their feedback.įor the examples below, we paired a good and bad phrase together. Any reasonable human being will resent being treated as anything less than what they are. The bottom line: A person is so much more than their performance on the job. So why are so many of today's employees disengaged and ready to walk out the door? You can find this advice on business blogs and from best-selling authors. If there is one key rule for delivering effective feedback, it's to focus on the job, not the person.Ĭhances are, you've heard this before. Let’s look at some ways to make feedback more effective by hitting the right notes in your performance appraisals. What do you think we can do to ship a less buggy product next time?”Įxample B: “You were much more careless with the last product and it was much buggier than normal. If you're at all skeptical about the power of words in employee performance reviews, take a minute to consider these two examples giving the same feedback with different phrases.Įxample A: “Our last product had 56% more bugs than usual. Learn More A Simple Example of Why Words Matter
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